Senior Video Engineer II
Company Name:
CyberSearch, LTD
Senior Video Engineer II 4749371
Location: Richardson TX
Hourly rate: 44.20 All incl W-2
Longevity: 9 months+
VIDEO NOC - SR. NETWORK ENGINEER
Position Description
Sr. network engineer will be part of the Video NOC who is responsible for the 24x7 surveillance of the end-to-end video service for Frontier. The main responsibility of the Video NOC is to ensure a reliable and quality customer experience by correlating video service events and customer reports to network elements/services. This engineer will perform direct fault isolation and prompt trouble resolution, escalate and notify as required. They will also be responsible in communicating video service events and status to video stakeholders.
Roles and responsibilities
o Responsible for the IPTV end- to-end video service management
o Receive alerts from all layers of service delivery protocol stack in order to determine root cause
o Awareness of ticket information from customer facing groups and other Tier 1 support centers
o Help coordinate fault isolation and resolution as needed
o Evaluate and improve monitoring platform and capabilities
o Monitor public forums for potential unreported/unresolved troubles
o Perform escalations and notifications
o Drive prompt resolutions and engage internal parties
o Develop, track and report SLA deliverables and performance
o Help coordinate requirements for interface agreements & support contracts
o Coordinate with the customer support front line to enable effective call deflection and accurate and timely customer communication
o Inform Regional teams of outage status, service upgrades, enhancements, and content changes
Required Skills/Experience
o Minimum of 2 years within digital media, cable, and/or satellite industries
o Associates degree in engineering or computer science or a related technical field or equivalent work experience
o Solid understanding of acquisition, encapsulation, and distribution of video services
o Demonstrated ability to troubleshoot and resolve video related outages with understanding of all layers of the OSI model
o Ability/willingness to perform shift work on a 24x7 basis including weekends and holidays
o Team player with ability to communicate across functional organizations
Desired Skills
o Prior knowledge or experience with the Mediaroom IPTV platform
o Experience working with any multicast or next-generation Video delivery technologies (IPTV, ABR, Smooth Streaming, etc.)
o Knowledge/experience of system automation and integration
Shift Hours
24x7 operation, shifts can range between day, swing, and graveyard schedulesEstimated Salary: $20 to $28 per hour based on qualifications.
CyberSearch, LTD
Senior Video Engineer II 4749371
Location: Richardson TX
Hourly rate: 44.20 All incl W-2
Longevity: 9 months+
VIDEO NOC - SR. NETWORK ENGINEER
Position Description
Sr. network engineer will be part of the Video NOC who is responsible for the 24x7 surveillance of the end-to-end video service for Frontier. The main responsibility of the Video NOC is to ensure a reliable and quality customer experience by correlating video service events and customer reports to network elements/services. This engineer will perform direct fault isolation and prompt trouble resolution, escalate and notify as required. They will also be responsible in communicating video service events and status to video stakeholders.
Roles and responsibilities
o Responsible for the IPTV end- to-end video service management
o Receive alerts from all layers of service delivery protocol stack in order to determine root cause
o Awareness of ticket information from customer facing groups and other Tier 1 support centers
o Help coordinate fault isolation and resolution as needed
o Evaluate and improve monitoring platform and capabilities
o Monitor public forums for potential unreported/unresolved troubles
o Perform escalations and notifications
o Drive prompt resolutions and engage internal parties
o Develop, track and report SLA deliverables and performance
o Help coordinate requirements for interface agreements & support contracts
o Coordinate with the customer support front line to enable effective call deflection and accurate and timely customer communication
o Inform Regional teams of outage status, service upgrades, enhancements, and content changes
Required Skills/Experience
o Minimum of 2 years within digital media, cable, and/or satellite industries
o Associates degree in engineering or computer science or a related technical field or equivalent work experience
o Solid understanding of acquisition, encapsulation, and distribution of video services
o Demonstrated ability to troubleshoot and resolve video related outages with understanding of all layers of the OSI model
o Ability/willingness to perform shift work on a 24x7 basis including weekends and holidays
o Team player with ability to communicate across functional organizations
Desired Skills
o Prior knowledge or experience with the Mediaroom IPTV platform
o Experience working with any multicast or next-generation Video delivery technologies (IPTV, ABR, Smooth Streaming, etc.)
o Knowledge/experience of system automation and integration
Shift Hours
24x7 operation, shifts can range between day, swing, and graveyard schedulesEstimated Salary: $20 to $28 per hour based on qualifications.
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