Product Training/Technical Education Specialist

Company Name:
lan Partners
TITLE: Technical Education Specialist/Product Training
The Technical Education Specialist will design and develop technical and application product training for Customers & Employees in various formats; works closely with major functions in the company, such as R&D engineers, Support and Installation engineers, Product Managers to ensure accurate and on-time training materials development; delivers technical courses to customers and employees.
Independently lead learning solutions through training life cycle - needs analysis, mapping, design, development and delivery.
Develop technical training solutions for customers, partners and employees; develop training materials and associated documentation for instructor-led training courses and eLearning offerings.
Deliver technical courses on products to customers, partners and employees, in both classroom and online (virtual) environments.
Work closely with the product house to gain expertise of new products and versions.
Install, upgrade and maintain training labs.
Transfer knowledge to trainers worldwide on products, training materials, new offerings and delivery methods, and constitute a point-of-contact for product and professional knowledge.
Work in a fast-paced environment while completing training development projects according to projects timelines.
Foster teamwork within a global group, to achieve project and group goals.
Bachelor degree in Electronics, engineering or computer science or related technical degree preferred
Holds a certification by the following: Microsoft/Avaya/VMware/LPI - an advantage
Experience in two or more of the following:
Microsoft Windows Server OS (2003, 2008, 2012)
Databases - Microsoft SQL / Oracle structure and basic commands
Telecoms ACD/PBX
Strong analytical skills, creative thinking ability and problem solving skills
Excellent written and oral communications skills and excellent interpersonal skills
Self-motivated to strive for professional excellence in all aspects of work
Takes a "Can-Do" approach and attitude, and delivers
Has a passion for training and learning
Up to 20% travel required (domestic and international)
Excellent command of Microsoft Word and PowerPoint
Technical knowledge of NICE IEX WFM solution
Experience as Support / Field Engineer
Experience in training development or delivery
Experience in contact centers environment
Direct Hire Position
Unable to sponsor H1b visas
No third party firms
Local Dallas/Ft Worth candidates preferred

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