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IT Technician - Information Systems

Company Name:
Technical ProSource
Job Summary:
Reporting to Director, Information System, provide general user support and hardware maintenance of workstations and related peripherals as well as to assist with configuration and support of key servers and systems. Performs new employee IT HW/SW provisioning and training. Responsible for inventory of hardware and software, works in collaboration with supervisor to manage IT provided HW/SW. Develop procedures and provide documentation as required.
Responsibilities:
End-user Application and Operating System support and troubleshooting.
Workstation and peripherals hardware setup and maintenance:
Hardware and software upgrades to existing and new equipment as needed.
Creates and installs software/system images for new PCs.
Distributes new (or upgraded) software and hardware.
Disposes of obsolete equipment.
Maintains the hardware/software inventory.
Support of printing, faxing, scanning and barcode subsystems and devices.
Respond to Helpdesk requests as assigned.
New hire onboarding, configuration of required accounts and equipment.
Research and solve technical IT HW/SW issues.
Contact and work with IT vendor partners as required.
Assist with other technical tasks within the IT department as required.
Knowledge, Skills and Ability:
Possess strong communication and training skills and be able to communicate technical information to non-technical users (Required)
Expertise with Software such as Windows, MS Office, Active Directory (Required)
Knowledge of client work station hardware and network environments (Required)
Familiarity with IT practices, polices and procedures (Desired)
Knowledgeable with file/disk management; data transfer, performance management and maintenance utilities, anti-virus/anti-malware tools (Desired)
Working Conditions:
General Office conditions, frequently transports equipment and assist users in all areas.
Must be able to lift up to 25 pounds and occasionally lift up to 40 pounds.
This position may require a working shift that includes hours outside 8AM-5PM and may also include shifts on Saturday or Sunday.
Qualifications: (minimum education & years experience required)
2-4 years or more in computer systems support

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