Agency Ops Tech-Contact Center
3.
7 Richardson, TX Richardson, TX Full-time Full-time $22.
25 an hour $22.
25 an hour 2 days ago 2 days ago 2 days ago Richardson, Texas Sales Support Regular Full Time 36154 Job Description Overview We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.
State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance.
Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture.
We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team! Responsibilities Our Agency Operations team is looking for Agency Operations Technicians to join a fast-paced and customer focused environment.
Join our dynamic and dedicated team where your work will make a great impact on the organization! As an Agency Operations Technician, you will focus on phone work assisting agents and agent team members.
You will also:
Solve field leadership, agent team member and agent needs on first contact through simple, high-quality and personalized experiences.
Assisting with marketing, licensing policy movement and agency needs through phone contact and utilizing chat features.
Additional Details:
This is a full-time role Training is for 4 weeks and the hours for training are M-F 8:
00 AM - 4:
30 PM The first and last week of training is in the office Hours of operation are Monday - Friday 7AM-7 PM; no weekends Set schedule with shift bids every six months Strong Internet connection is required when working virtually Location:
Cityline-Building 4; Richardson, Texas (Relocation benefits will not be provided) Salary:
$44,833.
75 ($22.
25/ hour) NON-NEGOTIABLE Incumbency:
This position will have a 12-month incumbency period (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position.
The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.
This is a hybrid role which means you will work virtually and be required to come into the office.
Qualifications Contact call center experience highly desired Chat experience in a contact call center is highly desired Strong customer service experience Ability to multitask in a fast-paced environment Detail orientated Verbal and written communication skills with the ability to communicate effectively through phone and chat features Organizational skills Ability to drive pace and build strong relationships Strong Internet connection required when working virtually Applicants are required to be eligible to lawfully work in the U.
S.
immediately; employer will not sponsor applicants for U.
S.
work authorization (e.
g.
H-1B visa) for this opportunity .
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Richardson, TX Richardson, TX Full-time Full-time $22.
25 an hour $22.
25 an hour 2 days ago 2 days ago 2 days ago Richardson, Texas Sales Support Regular Full Time 36154 Job Description Overview We are not just offering a job but a meaningful career! Come join our passionate team! As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.
State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance.
Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture.
We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team! Responsibilities Our Agency Operations team is looking for Agency Operations Technicians to join a fast-paced and customer focused environment.
Join our dynamic and dedicated team where your work will make a great impact on the organization! As an Agency Operations Technician, you will focus on phone work assisting agents and agent team members.
You will also:
Solve field leadership, agent team member and agent needs on first contact through simple, high-quality and personalized experiences.
Assisting with marketing, licensing policy movement and agency needs through phone contact and utilizing chat features.
Additional Details:
This is a full-time role Training is for 4 weeks and the hours for training are M-F 8:
00 AM - 4:
30 PM The first and last week of training is in the office Hours of operation are Monday - Friday 7AM-7 PM; no weekends Set schedule with shift bids every six months Strong Internet connection is required when working virtually Location:
Cityline-Building 4; Richardson, Texas (Relocation benefits will not be provided) Salary:
$44,833.
75 ($22.
25/ hour) NON-NEGOTIABLE Incumbency:
This position will have a 12-month incumbency period (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position.
The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.
This is a hybrid role which means you will work virtually and be required to come into the office.
Qualifications Contact call center experience highly desired Chat experience in a contact call center is highly desired Strong customer service experience Ability to multitask in a fast-paced environment Detail orientated Verbal and written communication skills with the ability to communicate effectively through phone and chat features Organizational skills Ability to drive pace and build strong relationships Strong Internet connection required when working virtually Applicants are required to be eligible to lawfully work in the U.
S.
immediately; employer will not sponsor applicants for U.
S.
work authorization (e.
g.
H-1B visa) for this opportunity .
Estimated Salary: $20 to $28 per hour based on qualifications.
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