Advantage Program Team Lead
As a Lead you will also assist management, including hiring and training, and keeping management updated on team performance.
You will communicate concerns and policies among management and team members.
As the Lead, you will be the contact point for all team members, so your communication skills should be excellent.
You should also be able to be proactive and ensure smooth team operations and effective collaboration.
The Lead will be responsible for assisting in day-to-day operation of the Advantage team while ensuring work produced meets product/service standards and exceeds quality standards.
The team lead will be directly responsible for meeting all SLA's that relate to Advantage Back Office and Billing.
Core Responsibilities Create an inspiring team environment with an open communication culture Manage day-to-day office operations to maximize efficiencies.
Coaching and motivating teammates to meet and exceed expectations goes a long way toward building the operation team leader's reputation.
As the focal point of a workforce, the operations team leader's success ultimately depends on the productivity of the group.
The team lead must prioritize assignments and delegate tasks on a daily basis.
Fulfilling these responsibilities effectively distinguishes veteran leaders from their novice counterparts.
Strong managerial acumen and familiarity with the principles of business administration are necessary components of the job.
Examples include overseeing daily operations, pursuing organizational goals, and driving long-term business development Ensuring the billing and back office team meet all daily, weekly, and monthly KPI's Scheduling and supervising staff members.
Working directly with all business partners/customers both internal and external Quality control and approval of any and all back office and billing tasks Coaching and collaborating daily with members of the team.
Communicating effectively with other departments including Accounting, Treasury, Centers, Dealers, and all other business partners on a regular bases and assisting in any data research needed Handling and resolving a variety of operational concerns, complaints, and questions by business partners.
Ability to accept empowerment and to be prepared to make decisions regarding customer agreements.
Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Suggest and organize team building activities Prepare and manage training as needed Assists management with hiring processes and new team member training Encourage creativity Working with the Advantage Team Supervisor to ensure that all goals are met Continually maintain working knowledge of all things related to the Advantage Program UCC and Securitization processes.
Reliable attendance and on-time job performance Point person for product roll-outs.
Job Specifications Minimum Education2 years of related education or similar business related experience.
Minimum Experience 2
years in inside sales and customer service 2
years as a team leader or supervisor Excellent verbal and written communication skills Highly proficient PC skills, especially MS Excel Some Business Intelligence Software a plus (Microsoft Power BI) Ability to navigate multiple support center operations systems (software) Excellent interpersonal communication abilities What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs.
Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as:
Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Recommended Skills Billing Business Administration Business Development Business Intelligence Creativity Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
You will communicate concerns and policies among management and team members.
As the Lead, you will be the contact point for all team members, so your communication skills should be excellent.
You should also be able to be proactive and ensure smooth team operations and effective collaboration.
The Lead will be responsible for assisting in day-to-day operation of the Advantage team while ensuring work produced meets product/service standards and exceeds quality standards.
The team lead will be directly responsible for meeting all SLA's that relate to Advantage Back Office and Billing.
Core Responsibilities Create an inspiring team environment with an open communication culture Manage day-to-day office operations to maximize efficiencies.
Coaching and motivating teammates to meet and exceed expectations goes a long way toward building the operation team leader's reputation.
As the focal point of a workforce, the operations team leader's success ultimately depends on the productivity of the group.
The team lead must prioritize assignments and delegate tasks on a daily basis.
Fulfilling these responsibilities effectively distinguishes veteran leaders from their novice counterparts.
Strong managerial acumen and familiarity with the principles of business administration are necessary components of the job.
Examples include overseeing daily operations, pursuing organizational goals, and driving long-term business development Ensuring the billing and back office team meet all daily, weekly, and monthly KPI's Scheduling and supervising staff members.
Working directly with all business partners/customers both internal and external Quality control and approval of any and all back office and billing tasks Coaching and collaborating daily with members of the team.
Communicating effectively with other departments including Accounting, Treasury, Centers, Dealers, and all other business partners on a regular bases and assisting in any data research needed Handling and resolving a variety of operational concerns, complaints, and questions by business partners.
Ability to accept empowerment and to be prepared to make decisions regarding customer agreements.
Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Suggest and organize team building activities Prepare and manage training as needed Assists management with hiring processes and new team member training Encourage creativity Working with the Advantage Team Supervisor to ensure that all goals are met Continually maintain working knowledge of all things related to the Advantage Program UCC and Securitization processes.
Reliable attendance and on-time job performance Point person for product roll-outs.
Job Specifications Minimum Education2 years of related education or similar business related experience.
Minimum Experience 2
years in inside sales and customer service 2
years as a team leader or supervisor Excellent verbal and written communication skills Highly proficient PC skills, especially MS Excel Some Business Intelligence Software a plus (Microsoft Power BI) Ability to navigate multiple support center operations systems (software) Excellent interpersonal communication abilities What Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs.
Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as:
Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Recommended Skills Billing Business Administration Business Development Business Intelligence Creativity Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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